Reputation management
What appears when someone searches your company name decides whether they call you. We help you earn good reviews, answer bad ones properly, and fill the first page with things you control.
Ask for a review of your listings Free search audit
Priced per project · Usually part of an SEO or social plan
Why this matters more than it used to
Most people check a business before contacting it. They search the name, glance at the star rating, read the two most recent reviews and decide. That takes about fifteen seconds, and nothing on your website is involved in it.
A single unanswered one-star review sitting at the top of your Google profile costs more enquiries than a whole month of advertising brings in. The good news is that the fix is neither expensive nor mysterious.
What we do
- Audit what is out there. Google, Trustpilot, Facebook, industry directories, and the first two pages of results for your company name. You will be surprised what is still live from years ago.
- Claim and complete listings. An unclaimed Google Business Profile can be edited by strangers. Claiming it, and keeping the name, address, phone and hours consistent everywhere, is the single most useful hour in this work.
- Build a review flow. Happy customers rarely think to leave a review; unhappy ones always do. A simple, polite request at the right moment corrects that imbalance honestly.
- Draft responses. Every review answered, in a tone that reads well to the next person, because the reply is written for the reader rather than the reviewer.
- Push down what you cannot remove. Old negative results fall away when the pages you control — profiles, articles, directory entries, social accounts — rank above them.
- Monitoring. Alerts when your name appears somewhere new, so you find out before your customers do.
Answering a bad review
Three rules, and they are enough for almost every case. Reply within a day or two, because speed reads as confidence. Never argue the detail in public, even when you are right — the audience is not the reviewer, it is the hundred people who read the exchange later. Offer to continue offline, and then actually do it.
Where a review breaks the platform's rules — abuse, a competitor, someone who was never a customer — it can be reported and often removed. Where it is simply a bad experience honestly described, the only real answer is to fix what caused it and say so.
We will not buy fake reviews, and we would advise against anyone who offers to. Platforms detect them, the penalty falls on you, and it is the sort of thing that ends up in a screenshot.
What it costs
Two ways to buy it. A one-off Reputation Audit is £170: we check the first two pages of your search results, your Google profile, your listings and your reviews, and send a written report with the three things to fix first. Ongoing management is £99 a month — monitoring, drafted replies to every review and a working review request flow, cancel any month.
It usually sits alongside other services rather than on its own: social media marketing at £250 a month, content marketing at £400, or an SEO plan from £195, since pushing results down is the same work as ranking pages up. A one-off profile setup is £150.
Frequently asked questions
Can you remove a bad review?
Only if it breaks the platform's rules, and then by reporting it properly. Anyone who promises removal of honest reviews is not telling you the truth.
How long does it take to recover a rating?
An average moves with volume. A business with twenty reviews and a bad one can improve within weeks of a working review flow; a business with three reviews needs longer.
Is it acceptable to ask customers for reviews?
Yes, as long as you ask everyone and not only the happy ones, and you do not offer anything in exchange. Both of those cross a line, and Google is explicit about it.
What if the complaint is fair?
Then say so plainly, explain what changed, and let the reply speak for you. It is more persuasive than any amount of polish.
Do you monitor continuously?
On an ongoing plan, yes. As a one-off project we set up the alerts and hand them to you to run.
Find out what people see
Send us your company name and we will look at what comes back on the first page of Google, which listings are unclaimed, and what we would deal with first.